Support
Something
not working?
Where to go
Emailsupport at ravitzcomputers.com
Anything at all, any product.
Anything at all, any product.
Issue trackergithub.com/Ravitz-Computers
Bugs and feature requests, on the repo for that product.
Bugs and feature requests, on the repo for that product.
SecurityDon't open a public issue. Email the address above, or read the repo's SECURITY.md.
What to send
Four lines beat
a paragraph.
- Which product
- And its version, from Settings
- Operating system
- Name and version — “Windows 11 24H2”
- What you expected
- One sentence
- What happened
- One sentence, plus a screenshot if there's something to see
Per product
HARE
Common things, worth checking before you write.
Fans or strips staying darkAn ARGB header reports zero LEDs until something says how long the strip is. Set the length in Addressable Headers — the HARE page explains it.
Nothing detected at allHARE names the reason on screen and gives the next thing to try. Send that message and it usually answers itself.
A device controlled by vendor softwareTwo apps can't hold the same device. Close the vendor app, including from the system tray, and reopen HARE.
A diagnostic logOff by default. Turn it on in Settings, reproduce the problem, then attach the log.
Older HARE releasesIf a problem started after an update, include both version numbers in your report. Available earlier installers are listed in HARE releases.
Removing HAREWindows Settings → Installed apps → HARE → Uninstall.
WEBBIT
Common things, worth checking before you write.
A layout changedSend the viewport mode and zoom setting, a screenshot and a small example project. Check the page in browser preview too.
A page uses PHPWebbit does not execute PHP in the desktop preview. Test it on a PHP server and include the PHP version in your report.
An import is incompleteA URL download can only copy public files. Private code and databases cannot be recovered from a public page.
A manager will not runCheck the generated deployment guide and keep private configuration outside the public web root. Never attach passwords, TOTP secrets or API keys.